FAQs

1. You have a lot of information here, but in easy to understand terms, what is it exactly that you do?

MNS Group is a business to outsource Technology as a Service (TaaS). We provide help desk, staffing, on site support, planning, and all the other functions a full time staff would provide, or we can augment on-site full time staff.

2. Why should I pay you to do my IT? I like the control of having IT in house.

We understand fully the desire to keep control of IT in house. But consider this: for about the cost of a single qualified System or Network Administrator, MNS Group can provide you a fully staffed help desk, network monitoring center, and administration team. Even if you do decide to retain an on site employee MNS Group can still provide valuable additional support in the instance of sickness, vacation, staff turnover or projects that are simply too large or complex for a single employee to handle efficiently

3. I really like my IT person, but I feel he may be in over his head on this next project; can you work with him/her?

Many of our clients have full time IT staff that simply need to be assisted from time to time with specific projects. We strive to work with your business in whatever form that takes, including using our expertise to bridge between management and IT personnel to help ensure projects are executed efficiently and professionally. Ocasionally we will even direct hire your existing staff as you transition to an outsourced model.

4. Can you just help me secure my network and get rid of spyware/virus/malware?

We would be happy to help you come on site to help you baseline and clean your systems to give you assurance that everything is as it should be now and in the future.

5. How do I know I won’t become inextricably linked to you and forced to continue service if I no longer wish to?

Many of our clients have hired us to remove them from just the scenario you describe. By keeping all your documentation up to date, and onsite with you – including all your administrative passwords and information you are protected from, being “held hostage”.

6. How does MNS Group handle my private information?

MNS Group has every employee sign a NDA (Non Disclosure Agreement) as a requirement of employment. All staff under go background checks as well. All your personal information is kept only as needed to transact business, or at your request. MNS Group will never share or resell any information about you or your business unless you instruct us to.