Every service company has a help desk. Having an excellent help desk is another story entirely. Our help desk is unique in its combination of elements.
Closed loop ticketing
Sure, you put in a ticket. Where did it go? Did anyone read it? What are they doing for you? When will it be done? By implementing a closed loop system, each action from initial assignment, to the final resolution is sent to you in an update email. At any time, simply by replying to the email, you can add additional notes or ask additional questions. In your client portal you can review historical tickets, and search for resolutions reached in the past.
Full service, not just “Break-Fix”
Our helpdesk takes all questions, not just the “It’s broke -Help!” kind. Need help formatting a word document? Inserting video in PowerPoint? Wondering what programs your industry uses? See something in the news that concerns you? SEC asking for documentation? Insurance company asking for HIPPA verification? Whatever your question we are here to assist.
Workflow based service
We employ a state of the art management system. This allows us to take resolutions and bake them into our process. In English, once we have fixed it, if it ever happens again the system knows how to automatically fix it.
Process and feedback based continuous improvement
Every call. Every ticket. Every follow up survey. Every suggestion. Every idea. Each path to resolution. We continuously review and refine our service, striving to maintain excellence. Each day a portion of our process and service is reviewed and refined if possible.
No spam. No obligation. 
